Frequently Asked Questions
Q: What if I cannot purchase tickets due to Location issues?
A: You may have told your browser to never share your location. You need to change that setting to allow the sale to go through.
Q: What should I do if my transaction is not going through?
A: Please remember that when you are filling in the personal information at the checkout page, the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.
Q: The site is not loading properly, Getting Location Check Errors. and I am not able to get to the checkout page, what can I do?
A: Based on the browser you are using, please go to the settings, then history, and clear cookies and cache. Once completed, close the page, reopen, and try again.

Steps to Turn on Location Services:

iOS Mobile devices

  • Open the Settings app.
  • Navigate to Privacy.
  • Select Location Services.
  • Ensure that Location Services are turned on.
  • Scroll down to find Safari Websites (or select your preferred browser, such as Chrome or Edge). Then proceed to the next step.
  • Confirm that Allow Location Access is set to "While Using the App."

MacOS Desktop

Check if Location Services are Enabled
  • Open System Preferences.
  • Select Security & Privacy.
  • Navigate to the Privacy tab.
  • Verify that Location Services is enabled.
  • If it’s not enabled, click the lock icon in the bottom-right corner to make changes.
  • Enter your username and password.
  • Check the box for Enable Location Services.
  • Ensure the browser you’re using (e.g., Safari or Firefox) is also checked in the list of allowed applications. Note: Chrome may not appear in this list.

Mac Safari

  • Visit the raffle website.
  • From the top browser menu, choose Safari > Settings for checkout.5050.live.
  • In the pop-up, locate Location and set it to Allow.
  • Refresh your page, and continue with your purchase.

Mac Chrome

  • Open the raffle website.
  • Click ‘Buy Tickets’.
  • If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Chrome address bar on the right hand side.
  • Click this icon.
  • In the window that appears, click Always allow https://checkout.5050.live to access your location.
  • Select Done.
  • Refresh your page, and continue with your purchase.

Mac Firefox

  • Go to the raffle website.
  • Click ‘Buy Tickets’.
  • If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Firefox address bar on the left hand side.
  • Click this icon.
  • In the window that appears, click Blocked Temporarily to reset permissions.
  • Refresh your page, and continue with your purchase after selecting Allow location when prompted again.

OR

  • Go to the raffle website.
  • From the top menu, select Tools > Page Info.
  • Navigate to the Permissions tab.
  • Under Access Your Location, choose Allow.
  • Retry your purchase on the raffle website.

Android Based Smartphones

Check Location Services
  • Open the Settings app.
  • Select Location and ensure it is turned on.
  • Note: The steps may vary depending on the Android version or phone model.
  • On many Android devices, you can also swipe down from the top of the screen to access quick settings, including Location..

Unblock checkout.5050.live (if needed)

  • Open the Chrome browser.
  • Tap the three vertical dots in the top-right corner.
  • Go to Settings.
  • Tap Location.
  • Use the magnifying glass in the upper-right corner to search for checkout.5050.live.
  • If the website appears in the search results, select it.
  • Tap Clear & Reset.
  • Retry your purchase on the website.

Windows Desktop

Windows Chrome

  • Open the raffle website.
  • Click ‘Buy Tickets’.
  • If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
  • In the window that appears, click Always allow https://checkout.5050.live to access your location.
  • Select Done.
  • Refresh your page, and continue with your purchase.

Microsoft Edge

  • Open the raffle website.
  • Click ‘Buy Tickets’.
  • If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
  • In the window that appears, click Always allow https://checkout.5050.live to access your location.
  • Select Done.
  • Refresh your page, and continue with your purchase.

Windows Firefox

  • Go to the raffle website.
  • Click ‘Buy Tickets’.
  • If you see a geolocation error, look for the icon resembling a location pin icon with a cross through it with a cross going through it in the Firefox address bar on the left hand side.
  • Click this icon.
  • In the window that appears, click Block or Blocked Temporarily to reset permissions.
  • Refresh your page, and continue with your purchase after selecting Allow location when prompted again.

*Note: If still experiencing problems, go to maps.google.com in your browser and see where it places you.

Q: Why do you require my location when purchasing tickets?
A: We ask for your location to comply with lottery licensing regulations. Each raffle is governed by specific provincial rules, and we must verify that you are located within the province where the lottery is being conducted.
Q: I didn’t receive my tickets. What should I do?
A: Please allow up to 30 minutes for ticket purchases to be processed. Be sure to check your spam and junk folders. If you still don’t see your tickets after 30 minutes, email the charity running the raffle and they will assist you.
Q: Am I eligible for a tax receipt when buying lottery tickets?
A: It is the Canada Revenue Agency's view that the purchase of a lottery ticket is not a gift; therefore, we cannot issue a receipt for the cost of the ticket.
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