FAQ 💰 5050 Live!

Frequently Asked Questions

Q: What if I cannot purchase tickets due to Location issues?

A: You may have told your browser to never share your location. You need to change that setting to allow the sale to go through.

Q: What should I do if my transaction is not going through?

A: Please remember that when you are filling in the personal information at the checkout page, the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.

Q: The site is not loading properly, Getting Location Check Errors. and I am not able to get to the checkout page, what can I do?

A: Based on the browser you are using, please go to the settings, then history, and clear cookies and cache. Once completed, close the page, reopen, and try again.

Steps to Turn on Location Services:

iOS Mobile devices

Open the Settings app.
Navigate to Privacy.
Select Location Services.
Ensure that Location Services are turned on.
Scroll down to find Safari Websites (or select your preferred browser, such as Chrome or Edge). Then proceed to the next step.
Confirm that Allow Location Access is set to "While Using the App."

MacOS Desktop

Check if Location Services are Enabled

Open System Preferences.
Select Security & Privacy.
Navigate to the Privacy tab.
Verify that Location Services is enabled.
If it’s not enabled, click the lock icon in the bottom-right corner to make changes.
Enter your username and password.
Check the box for Enable Location Services.
Ensure the browser you’re using (e.g., Safari or Firefox) is also checked in the list of allowed applications. Note: Chrome may not appear in this list.

Mac Safari

Visit the 50/50 website.
From the top browser menu, choose Safari > Settings for checkout.5050.live.
In the pop-up, locate Location and set it to Allow.
Refresh your page, and continue with your purchase.

Mac Chrome

Open the 50/50 website.
Click ‘Buy Tickets’.
If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Chrome address bar on the right hand side.
Click this icon.
In the window that appears, click Always allow https://checkout.5050.live to access your location.
Select Done.
Refresh your page, and continue with your purchase.

Mac Firefox

Go to the 50/50 website.
Click ‘Buy Tickets’.
If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Firefox address bar on the left hand side.
Click this icon.
In the window that appears, click Blocked Temporarily to reset permissions.
Refresh your page, and continue with your purchase after selecting Allow location when prompted again.

Go to the 50/50 website.
From the top menu, select Tools > Page Info.
Navigate to the Permissions tab.
Under Access Your Location, choose Allow.
Retry your purchase on the 50/50 website.

Android Based Smartphones

Check Location Services

Open the Settings app.
Select Location and ensure it is turned on.
Note: The steps may vary depending on the Android version or phone model.
On many Android devices, you can also swipe down from the top of the screen to access quick settings, including Location..

Unblock checkout.5050.live (if needed)

Open the Chrome browser.
Tap the three vertical dots in the top-right corner.
Go to Settings.
Tap Location.
Use the magnifying glass in the upper-right corner to search for checkout.5050.live.
If the website appears in the search results, select it.
Tap Clear & Reset.
Retry your purchase on the website.

Windows Desktop

Windows Chrome

Open the 50/50 website.
Click ‘Buy Tickets’.
If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
In the window that appears, click Always allow https://checkout.5050.live to access your location.
Select Done.
Refresh your page, and continue with your purchase.

Microsoft Edge

Open the 50/50 website.
Click ‘Buy Tickets’.
If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
In the window that appears, click Always allow https://checkout.5050.live to access your location.
Select Done.
Refresh your page, and continue with your purchase.

Windows Firefox

Go to the 50/50 website.
Click ‘Buy Tickets’.
If you see a geolocation error, look for the icon resembling a location pin icon with a cross through it with a cross going through it in the Firefox address bar on the left hand side.
Click this icon.
In the window that appears, click Block or Blocked Temporarily to reset permissions.
Refresh your page, and continue with your purchase after selecting Allow location when prompted again.

*Note: If still experiencing problems, go to maps.google.com in your browser and see where it places you.

Q: Why do you require my location when purchasing tickets?

A: We ask for your location to comply with lottery licensing regulations. Each 50/50 is governed by specific provincial rules, and we must verify that you are located within the province where the lottery is being conducted.

Q: I didn’t receive my tickets. What should I do?

A: Please allow up to 30 minutes for ticket purchases to be processed. Be sure to check your spam and junk folders. If you still don’t see your tickets after 30 minutes, email the charity running the 50/50 and they will assist you.

Q: Am I eligible for a tax receipt when buying lottery tickets?

A: It is the Canada Revenue Agency's view that the purchase of a lottery ticket is not a gift; therefore, we cannot issue a receipt for the cost of the ticket.

Q: What is the cost to run an online 50/50?

A: There are no upfront expenses! We understand the financial constraints of non-profit organizations, so our platform allows you to cover administrative costs directly from your 50/50 proceeds. You'll receive an invoice for 50/50-related fees after the event concludes, and any credit card processing charges are deducted at the point of ticket purchase.

The beauty of our 50/50 model is simple: once the 50/50 ends, the total jackpot is split equally. The winner takes home half, while your organization retains the other half. This means you keep all the funds raised, with transparent, minimal fees that come out of the ticket sales themselves.

Q: Can anyone run a 50/50?

A: Running a 50/50 through our platform isn't open to everyone. Only registered non-profit organizations and charities recognized by the Canada Revenue Agency are eligible. Additionally, your organization must already have an established lottery licence or gaming account with the appropriate provincial licensing authority to qualify for a 50/50 licence.

Q: Do I need to apply for a 50/50 licence?

A: Yes, obtaining a 50/50 licence is your organization's responsibility. You'll need to apply through your province's gaming regulator, and the necessary application forms are typically available on their official website. Each province has its own specific requirements and process for licensing charitable 50/50s:

Newfoundland and Labrador: https://www.gov.nl.ca/dgsnl/lotteries/
Nova Scotia: https://novascotia.ca/sns/access/alcohol-gaming.asp

Q: When is payment due?

A: Credit card processing fees are charged immediately when tickets are purchased. All other platform-related costs will be invoiced to your organization after the 50/50 has concluded, ensuring a straightforward and transparent billing process.

Q: How do I sell tickets?

A: Selling tickets is a breeze with our platform. Once your 50/50 goes live, you'll receive a unique link that you can easily distribute through email, social media, and your organization's communication channels. This simple sharing process helps you quickly reach potential ticket buyers and maximize your fundraising potential.

Q: Can sales be tracked to individual ticket sellers?

A: Definitely! 5050.live provides custom "in support of" links that allow precise tracking of ticket sales to specific members, volunteers, or organizations. Ticket buyers can use these personalized links or select a supporter directly on the 50/50 page.

The "Teams" tab serves as a real-time leaderboard, showing sales performance.

Happy fundraising! 🎟️