Frequently Asked Questions

iOS Mobile devices

1. Open the Settings app.
2. Navigate to Privacy.
3. Select Location Services.
4. Ensure that Location Services are turned on.
5. Scroll down to find Safari Websites (or select your preferred browser, such as Chrome or Edge). Then proceed to the next step.
6. Confirm that Allow Location Access is set to "While Using the App."

MacOS Desktop

Check if Location Services are Enabled

1. Open System Preferences.
2. Select Security & Privacy.
3. Navigate to the Privacy tab.
4. Verify that Location Services is enabled.
5. If it's not enabled, click the lock icon in the bottom-right corner to make changes.
6. Enter your username and password.
7. Check the box for Enable Location Services.
8. Ensure the browser you're using (e.g., Safari or Firefox) is also checked in the list of allowed applications. Note: Chrome may not appear in this list.

Mac Safari

1. Visit the 50/50 website.
2. From the top browser menu, choose Safari > Settings for checkout.5050.live.
3. In the pop-up, locate Location and set it to Allow.
4. Refresh your page, and continue with your purchase.

Mac Chrome

1. Open the 50/50 website.
2. Click 'Buy Tickets'.
3. If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Chrome address bar on the right hand side.
4. Click this icon.
5. In the window that appears, click Always allow https://checkout.5050.live to access your location.
6. Select Done.
7. Refresh your page, and continue with your purchase.

Mac Firefox

1. Go to the 50/50 website.
2. Click 'Buy Tickets'.
3. If you see a geolocation error, look for the icon resembling a compass or target with a cross going through it in the Firefox address bar on the left hand side.
4. Click this icon.
5. In the window that appears, click Blocked Temporarily to reset permissions.
6. Refresh your page, and continue with your purchase after selecting Allow location when prompted again.

OR

1. Go to the 50/50 website.
2. From the top menu, select Tools > Page Info.
3. Navigate to the Permissions tab.
4. Under Access Your Location, choose Allow.
5. Retry your purchase on the 50/50 website.

Android Based Smartphones

Check Location Services

1. Open the Settings app.
2. Select Location and ensure it is turned on.
3. Note: The steps may vary depending on the Android version or phone model.
4. On many Android devices, you can also swipe down from the top of the screen to access quick settings, including Location.

Unblock checkout.5050.live (if needed)

1. Open the Chrome browser.
2. Tap the three vertical dots in the top-right corner.
3. Go to Settings.
4. Tap Location.
5. Use the magnifying glass in the upper-right corner to search for checkout.5050.live.
6. If the website appears in the search results, select it.
7. Tap Clear & Reset.
8. Retry your purchase on the website.

Windows Desktop

Windows Chrome

1. Open the 50/50 website.
2. Click 'Buy Tickets'.
3. If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
4. In the window that appears, click Always allow https://checkout.5050.live to access your location.
5. Select Done.
6. Refresh your page, and continue with your purchase.

Microsoft Edge

1. Open the 50/50 website.
2. Click 'Buy Tickets'.
3. If you see a geolocation error, look for the icon resembling a location pin with a cross going through it in the Chrome address bar on the right hand side.
4. In the window that appears, click Always allow https://checkout.5050.live to access your location.
5. Select Done.
6. Refresh your page, and continue with your purchase.

Windows Firefox

1. Go to the 50/50 website.
2. Click 'Buy Tickets'.
3. If you see a geolocation error, look for the icon resembling a location pin icon with a cross through it with a cross going through it in the Firefox address bar on the left hand side.
4. Click this icon.
5. In the window that appears, click Block or Blocked Temporarily to reset permissions.
6. Refresh your page, and continue with your purchase after selecting Allow location when prompted again.